Why Makes E-Businesses to Deliver a Quality Customer Service?

Looking at the present-day market scenario and keeping the high customers’ demands in view, the vendors are bound to spend more than half of their efforts and time on delivering a quality customer service. Its importance even increases when a retailer operates on the World Wide Web, because here the only thing that builds your image in the eyes of customers, is your online service.

Here are some common factors which bound a retailer to deliver an up-to-the mark online service.

Faster Conversions
How can an online shopper complete his purchase process on your website if he finds no immediate assistance on coming across issues and problems? All of the potential clients, especially the new visitors are not able to search out all the relevant information on your website; and sometimes your website does not prove enough to satisfy their queries. Here is where a human support is needed. Having live support chat incorporated on your website, you can either proactively approach your potential clients or can help them reactively. According to a market survey, 82% of the online shoppers need assistance while shopping from an e-store.

Poor Customer Experience Drives the Customers Away
The survey also revealed that 90% of the potential clients are likely to leave a website upon receiving a poor customer experience. Therefore, the vendors have to find out the ways and customer support channels like live chat software through which they could keep up the standard of their online service.

Customers are More Likely to Share Bad Experiences
It is revealed from various market analyses that customers are two times more likely to share their bad experiences than the positive ones. The negative word-of-mouth then spreads to a bulk of customers through social media. Thus, online companies have to provide a high-quality online support through live chat service.

A Competitive Advantage
The online vendors with live chat support can deliver immediate, real-time and personalized assistance to their potential clients. The real support personnel are appointed to serve the online customers round the clock because they can keep their service on, 24/7. Round the clock availably of online service also enables you to gather international customers because this way the time-zone difference no longer remains a barrier. In the similar way, by providing a language support, the companies can deliver a high-level personalized assistance which proves helpful in giving them an edge over their competitors.

Three Things Startups Need for a Good Start

Are you a new retailer in the online market? You would certainly have many challenges and concerns about establishing your business in the jam-packed market. The biggest pressure which most of the startups companies face is creating a positive first impression because this is for which, they will be recognized in the market.

However, by adopting the right polices and devising intelligent strategies, you can manage to make your way while beating the cut throat market competition. Here are three basic things which can ensure you a good start.

An Attractive Website
To come on the World Wide Web, the primary thing that you need to do is to have an attractive and user-friendly website. How can you make a website more appealing and useful? No doubt good graphics have much to do in making a website attractive but keep in view that their excessive usage may make your website a bit slower. A slow loading website drops down user’s experience on your website, ultimately pushing him away. You need to add more text that is informative, precise, authentic and easy to understand. The content should also be versatile including blogs, articles, features and much more.

Live Chat Support for Website
You also need to have live chat support for website because not only does it make your website livelier, rather it helps scaling up the standard of your customer service. By using live chat support, you can connect to your customers on impulses. Moreover, the chat widget also allows you to interact, engage and serve your customers. Even you can enable customers to talk to real persons whenever they need assistance on your website. You can even expand your business reach by turning on 24/7 service which allows you to invite customers from across the globe. The language support facility also enables you providing a personalized service by interacting with your customers in their native languages.

A Dedicated Team
To provide a better online support, you need to have a team of dedicated live chat operators. Provide them proper prior training on how to maintain the element of immediacy while providing online chat support. Other than this, you also need to train them on several other things like – how to handle unhappy customers, how to resolve complaints and escalate chat to the right personnel.

Keeping these three key points in view, you can take a good start even in the tough market situation.

Live Chat Service Can Make This Easter a Money Grab Season

Easter has almost arrived. Be it vendor or a purchaser, everyone is excited to celebrate the 4-day long weekend in his own way. Let’s take the Easter’s importance with respect to business; it is indeed a golden time for entrepreneurs to grab money by giving an excellent customer service and high quality products.

Using live chat service in e-commerce websites can be one of the strongest ways of making money because the support channel has made it easier for the retailers and purchasers to connect and interact with each other.

Here are following ways in which the chat application can help retailers making sales on the upcoming holiday season.

Can help you Add a Festivity Adding Easter festivity on your e-store is a good way to attract customers because it makes them know that they can get the event related products like Rabbit Hutch, Easter Eggs House, Surprise eggs, Easter Pack Bags, Ester Rabbit Floor Puzzle and much more. The one easiest way of adding festivity is to customize your live chat window by placing an Easter related image and setting a default greeting message that pops up a potential client lands on your website.

Provide a Sales Winning Online Service
You have to identify the pain points of your customers first. Does the customer find it difficult to catch you during busy shopping hours? Does a long waiting response through emails or telephonic helplines make them annoyed? Go for the ways, through which you could overcome all such kind of discrepancies that make your customers leave your e-store without making purchase. By using live support, you can get connected to customers on impulses. Customers can seek assistance anywhere they find confusion. By catching customers on the critical moments like checkout stage, you can convince them to complete a purchase by resolving all of their concerns.

After-Support Makes Customers Revisit your Store
There is no better way of keeping yourself alive in the memories of customers than providing them an after-purchase support. This actually takes your online support service to a next stage by reminding customers the shopping experience they had on your e-store. When a customer seeks assistance through a live chat support, a chat transcript of his conversation with the live chat agents is automatically sent to his inbox.

Thus, an enhanced online shopping experience makes them repurchase from you.

Tips to Enhance Your Live Chat Operators’ Efficiency

Customer service operators are very important for the online corporations. They rely on their service providers to entice their clients and ensure quality services. Live Chat have made these services a lot better, however, there are still some things that should be done in order to get more efficient and productive results.

Any company, who gives live website support to its clients, will want to incorporate the following in its training program.

Train Them to Perfection:
If you really want get great results through your live chat system, you will have to train them properly. No one is genius enough to understand the fundamentals of any business from the get-go. Everyone needs to be trained for a reasonable amount of time before he can be taken as an expert in that field. The operators must be trained to explore their inner creativities, so that they can groom themselves and explore customer services in a wider range.

Goal Setting:
It is the duty of the manager to set achievable goals for the operators who handle live customer service chat. The tasks and the goals must be in accordance with each other. Also, the goal must be according to the ability of the operator. Pushing anyone to out of his limits is not fun; this can be hectic ad tiring for the operator. It will have direct impact on his services, he will not be able to perform well and the company will suffer some major losses because of it.

Take Charge:
The team managers and leader have to take charge of the team. If your department does not have one, it is time that you appoint one of the best employees to take the position. That single person’s job will be to encourage, motivate and push his team to work harder and perform even better. A good team leader has the ability to make things happen in a matter of seconds, he can give them an objective that can be achieved.

Note:  On the whole, it is the company that has to make decisions and is held responsible for its employees’ efficiency. It has to to provide them with the right tools that will enable them to support the clients. Just adding live chat to a website is not enough; a company will have to provide the right means and opportunities to maintain a level of performance that is required by the company and by the clients.

Bringing your eStore to Life on this Halloween with Live Chat Service

Halloween is one of those festive seasons of the year that are deemed to be the best for sales and profits. This holiday is that time of the year when an online company can actually make a lot of money, make new clients and retain the old ones for another year. However, achieving all of this is not easy at all. A company, especially an online company has a lot to do. As the market trends are changing, these companies will have to keep up with them, indulge their clients and still be true to their image.

Believe me, this is not easy. However, it is not suitable for the companies to resist the change. The online entrepreneurs have to go with the flow and stay with the market or else they will be squished like a bug by their competition. Right now, Live website support is the norm and the new trend of the market. Companies are taking the help of professional chat operators to handle their services and the clients in the best possible way.

However, that too is a challenge. The clients vehemently believe that the live chat is handled by robots or the answers are pre-installed in the software. And to be honest, in the beginning, almost every online company was doing that. Therefore, these clients have their reasons to not to trust any live chat software. Nevertheless, things have changed now. The companies realized their mistakes and changed their strategies almost instantly.

They are now adding chat to website and hiring real human operators to handle their chat services. This is all nice, but not enough. If you really want to get results this Halloween then you will have to hire experienced and professional chat greeters to manage your clients and their queries.

Now, if you try to hire them on your own then you have to be prepared for high wage demands. As this is the Halloween season, the experienced client is going to be hard to get and they will want higher rates for their services. Luckily, there are companies in the market whose sole purpose is to give the best customer service via live chat.

Why should you hire them?

•    Well, first of all, these companies are professionals. You will just have to tell them what to do and they will do that without blinking an eyelid. They are good at taking orders and doing their best.

•    They are going to handle each and every thing professionally. They know that the client can be ill-mannered and prudish at times; they will take it personally and try their best to appease their clients.

•    If something is going wrong then these people will first run it by you and even give appropriate and worthy suggestions that will help you to handle the situation.

Live Website Support - Add Value to Your Online Business

Do you want to increase your online business worth in the market? Certainly! It is the ultimate wish of every vendor. However, in today’s competitive market you need to put extra efforts to make you known in the crowd of millions. With increasing customers’ demands and cut throat market competition, it has become a great challenge for you to make your presence felt. You need to go an extra mile to add value to your online business. This is the reason that the online business merchants are always in search of new and latest market tools and techniques through which they can  achieve their business goals in minimum time and budget.

Undoubtedly, the quality of your products has much to do in enhancing your business value but the foremost thing for which a customer admires you is your service. Providing quality service becomes more difficult when it comes to serving your online customers because here you lack a face-to-face contact. Here is where you need to deploy live website support.

See how using this online support on your website helps you enhance your business value.

Serve at your EarliestBy providing live support on your website, you can serve your customers at your earliest. Now you don’t need to rely on the emails and telephonic assistance because the customers being less tolerant than before; they don’t like to wait for hours and days.

Provide Right Assistance at Right Time
A customer is not going stay on your website for long if he/she does not find anyone to help him/her instantly. Suppose if a customer wants to purchase a product just at time he contacted you, then providing responses through emails will not work out because the long waiting time can turn him away. However, adding chat to website can provide on-the-spot assistance to all of your customers.

Personalized and Real-time Assistance
Support personal on your website provides personalized assistance to every potential customer. You can track all the activities of visitors on your site and your real support personal can provide real-time help.

Thus, providing real time, personalized and on-the-spot responses through live support, and the online business merchant makes their business standout even in the jam-packed market situation.

Live Website Support Helps you run an Insight Driven Online Business

Running an online business in today’s crowded market is becoming challenging with every passing day.  Online market is much packed now. The competition is hard. To maintain their existence and to make their names known in crowded online market, the retailers have to put in extra efforts. They have to come up with properly designed business and marketing strategies, which help them in their survival. Additionally, to keep their business alive, the retailers are supposed to bring timely up-gradations in their services. The use of latest technologies has improved the overall operations of online businesses and it has sped up the race for survival. Although, the quality of products and services to be provided matters a lot, but the primary factor on your entire business stands is your ‘customer service’. 

Retailers have to stay updated on their customers’ constantly changing buying behaviors. By knowing your customers’ preferences, you can design your services according to your customer demands. You are supposed to have an insight of your customers’ expectations, needs, demands and complaints. Easy and smooth communication between retailers and buyers matters a lot in developing customer relationship. The modern-day customer prefers the companies and businesses that ensure him smooth communication channels. Here is where you need to implement live website support on your e-commerce website.

Using this web-based chat application enables you to run an insight driven online business. The handy application on your website allows you to deliver what your customers actually wish for. Adding chatto website, you can develop a smooth and quick contact with customers all across the globe. Carried out in the form of text conversation, live chat removes all the barriers between retailers and purchasers. With the help of live website support, the retailers can provide on-the-spot answers to their customers’ queries. Moreover, they can provide real-time and more personalized assistance to every customer.

On the short note, to serve their customers to the maximum, the retailers can maximize their presence round the clock, using 24/7 availability feature of live chat.

Specialty Cakes: An Online Booming Trend

Ten years ago if you had told me I could order my dog a cake for his birthday online and have it customized to have an edible picture placed upon it, I probably would have thought you had gone crazy. I mean, which baker would be sane enough to offer dog food cakes in his menu. And that too having an actual picture on it!

In 2006 we received our answer! Kristi Andrews combined her passion for baking and adoration of dogs and resulted in The Barkery; an all- natural gourmet bakery and spa for dogs! As time progressed, Kristi found that her online shopping clients were increasing and demand for cakes was on the rise. She decided to amp her online shopping portal and turn to social media, Facebook, to market her products. Her online booming success is all due to flawless customer care and service.

Social media is playing a major role in the expansion of all the upcoming bakeries also being referred to as cakeries:  Facebook and Twitter being the main modes of marketing and customer feedback.  Clients are now given a medium to share their experiences; both good and bad. The negative feedback allows the bakeries to reflect on their doings and bridge the gaps between them and their unsatisfied customers.

Dexter P from San Diego, CA states: “Glendale, CA may be the best place to go since they were nicer.  Don't get me wrong, I love Portos.  The only problem I had was rude customer service at Downey CA.

After a long drive from San Diego, we were looking forward to stop by at Downey Portos to have our Hawaii friend try it out. We were in line, and we stepped forward as we were next to order.  The girl who helped us named Gabriela, didn't gaze to have an eye contact with us as we were right in front of her, yet asked the lady behind us for her order.  Well, we had no choice but to put an end to her rude behavior. This girl argued the whole time saying there's a sign there and she just refuse to budge and argue her way out of it. There were  no apologies.

Needless to say, as great as the food, I don't know if customer service is something they need training on.  Heck, McDonalds provides better service. No matter how great the food is, customer service always becomes the memorable experience. “

Portos Bakery and Café responded with: “ Mr. Dexter we are extremely sorry for the problem you faced at our café. We apologize any inconvenience our staff might have caused and to make up for the poor way you were dealt with we would like to offer you a free meal on the house. You are welcome to claim your free meal at any time. We look forward to seeing you.”

Some bakeries have decided to take their online customer care to a whole new level. Collin Street Bakery in Texas, USA, offers his customers a great deal of customer care services. From having a UAN number to a separate line for PR and Corporate Sales, the bakery has started to offer live chat services to their clients. This allows Collin’s clientele to inquire about bookings and prices from all over the world and be able to discuss the details of their cakes with the bakery all in real time.

In conclusion, bakeries offering online services are flourishing with the help of good customer service. Needless to say, having live chat incorporated into the mix is not only proving to enhance the business performance but also customer satisfaction.  Online bakeries should make owning a live chat tool on their websites essential in order to maximize the number of satisfied clients and a booming online bakery shop.

Live Customer Service Chat Improves the Front End of Your Site

Nearly everyone in digital marketing will tell you to have your own business website. E- Retailers look  forward to potential customers walking through the front door of their online store. What is the front door? A landing page can be any page a website visitor clicks on to visit a website. It can be a product specific page or anything else. In most cases, it will be the homepage. The homepage usually gets the lion’s share of website visitors. Therefore, it is important to create an optimized homepage experience that will ensure casual visitors will become buying customers. You can add chat to website to make the most of your homepage.

Fulfill Conversion Goals
Janine Popick, CEO of Vertical Response, believes the homepage is the hardest working page on your website. Like a good host, it has to engage every visitor that drops by. Otherwise, people will drop off your website and go somewhere else that will give them undivided attention. An optimized homepage will ensure people will stay on your website. It will motivate them to explore your product offerings and fill the newsletter opt-in form.  By adding chat to website, you can maximize conversion goals. The online CRM application appears as a chat API window. It appears on the front-end of your website as soon as someone enters it.

Live Chat Makes a Difference
The chat API window is customizable and takes no more than five minutes to install it. Web Greeter employs customer service representatives (CSRs) from around the world to interact with website visitors. Chat operators welcome guests upon arrival to establish rapport and to increase their awareness of live customer service chat. As visitors browse the site, a built-in web analytic feature is used to assess online behavior. The built-in web analytic tool is similar to Google Analytics. Business owners can use it to assess how their homepage is performing and make informed choices to improve the conversion rate. Operators use it to understand where people are dropping off and where there are spikes on your website.

Be Proactive
Business owners have to wait upon Google Analytics and similar tools to show how their website is doing. With live customer service chat, you can take immediate action to improve the performance of your homepage. Chat operators send visitors a proactive chat invitation to understand the motivation behind visiting your website. Visitors can explain ask about company policies and product choices that meet their personal requirements. After engaging customers in a meaningful discussion, operators then propose meaningful real-time resolutions.

Develop a High Touch Business with Live Chat Support for Website

Are you a high-touch business? Industry experts advise entrepreneurially minded executives that they should pursue a high-touch business as opposed to a low-touch business. A high-touch business relies upon a trust-oriented relationship between company sales representative(s) and customers. Examples of the premium customer model include accounting and legal firms, financial services businesses and real estate brokerage. It is high time that e-retailers should consider adopting this distinct customer model. For a very long time, they operated as a low-touch business. In a low-touch business, customers do not place much value in the individual that is selling to them. They merely purchase a product and move on to the next retailer that sells a more enticing product. You can convert business operations intelligently with live chat support for website.

Benefits and Challenges
You should consider building a high-touch business for many reasons. Customers are sticky. Hence, your business will become more profitable. They value their relationship with the seller and will be less likely to shop around as much. They are also willing to pay for better experience. Oracle mentions in their report, “Why Customer Satisfaction is No Longer Good Enough” that 81% of shoppers is willing to pay more for superior customer experience. Nearly half of customers are willing to pay a premium of more than 5%. On the downside, entrepreneurially minded executives will discover it is difficult to replicate this business model across geographies and multiple customer segments. You can handle this challenge with live chat support for website.

Problems and More Problems
As your e-business begins to grow, you will naturally considering selling to international customers. You will come across several obstacles when you make strides. International customers usually visit business websites that are in their native language. The copy on your website should cater to multilingual customers. Although, you can hire a translator, what will you do if prospective buyers come across a problem? How will you resolve customer service support issues when you do not know anything but English? You can ask customers to e-mail their problems. Someone in your company can use translation software to convert foreign text into English but are they empowered to help? You can also set up a call-center but do you have the capital to hire a number of call representatives? Chances are that you do not. You can add live chat to your website. It is a cost-effective business solution successful online business use to handle customer support related problems.

Solution at Your Fingertips
By adding live chat to your website, you will get a HTML code that needs to be pasted to the backend of your website. Within five minutes, a chat API window and click-to-chat button will appear on the screen. This platform connects website visitors to a chat operator that doubles as a sales representative and a customer service officer. Chat operators are personally selected by Web Greeter to interact with international clients. They are appointed on their multilingual abilities. Live chat is currently available in English, Spanish, German, French and Arabic.  These operators welcome guests upon arrival and navigate them around your website. They are empowered to resolve common search problems in real-time and fulfill other customer service requests.

Live Website Support Can be Used to Increase Customer Loyalty

It’s important to stay on top of business trends. Over the past five years, web-based businesses have used
social media to increase customer engagement and drive business referral traffic to their website. If you haven’t jumped on the bandwagon, consider using Twitter, Facebook, and Pinterest. You don’t need to be Ashton Kutcher to get a massive fan following. By establishing presence on social media platforms, you can acquire new fans and encourage them to become paying customers. Keep in mind that it is more important to retain acquired customers! Loyal customers will buy more often and will convince others do business with you.

Social media will increase your business exposure but it will not increase customer loyalty. Many companies have tried to use these websites to market their business and resolve common search queries. They have discovered through trial-and-error social users want to receive answers the moment they ask questions. They do not want to wait till the end of the day to get a response. Some customers want to ask follow-up questions but are diverted by fans that also make comments on their post. You can handle customer service issues more efficiently by adding live chat to website.

What is live website support? 

• It is an online CRM application that is used by e-businesses to resolve common search queries in real-time.
• It appears as a click-to-chat button and a chat API window on your website. 
• You can place the button on anywhere in your website.
• Many e-retailers place it under the Contact Us page while others place it adjacent to the product description. 
• This button makes it easy for visitors to access a live chat representative whenever they are ready to live chat.

Is live website support transparent?

• The chat box appears as soon as website visitors enter your online store.
• Live chat representatives send a greeting through a text-based message. 
• This welcome message lets visitors know that you have added live chat to website. 
• You can modify the chat box to look like a natural component of your website. 
• The banner, logo, and theme colors can be amended! It only takes five minutes to install both the click-to-chat button and chat API window. 
• Once you have made the necessary amendments, customer service representatives (CSRs) take over.
• They are your company’s brand ambassadors! 
• They listen to what customers have to say and propose meaningful solutions.

Make a Good Impression with Live Support for Your Website

No one said running an online business would be easy. Once you commence your e-business, you will find yourself under attack. Web-based and brick-and-click companies are your biggest enemies. They will scrutinize your website to find and highlight your biggest flaws. Prospective customers too will put your e-commerce website under a magnifying glass. They will go through every aspect of your virtual store to assess if you are worth buying from. Don’t give them a chance to devalue your business. You have to find alternative ways to distinguish yourself. You can improve the look-and-feel of your website by using content marketing strategies and adding chat to website.

As an online entrepreneur, you may have heard of content marketing but do you know what it can do for your business. In most cases, e-business websites run a blog. They ask their office intern to update the blog entry when they get some time on their hands. Don’t make the same mistake! You should hire a responsible journalist that has an insight of what your customers would like to read about. Put them in charge of updating your blog on a regular basis. Consistent blog posts not only move you to the front page of search results, it also engages websites visitors. It is an ideal way to learn about industry trends, what your business does, and how your products impact customers’ lives. However, blog posts are just one way to go about it!

You can also create information graphics and podcasts to give prospective customers alternative ways to consumer content. Once they have seen/heard about what you do, they will naturally wish to go through your product offerings. By adding chat to website, you can enable website visitors a chance of talking with customer service representatives (CSRs) in real-time. What this web-based service does is give customers a chance to dispel their quandaries at the very source they consume valuable information. Live support for your website beautifully blends in with your content marketing strategies.

As browsers search your online store, CSRs actively use the web analytics feature to discover pain points. Keyword searches, referral URL and webpage duration give chat operators a clue that a customer needs their help. Within a moment’s notice, live support for your website sends prospective customers a proactive chat invitation. Upon accepting it, operators can get to the heart of the matter. They use their extensive training to help customers navigate their way around the website. They also teach customers about your products, company policies and get help them book appointments are your office.

Turning New Customers into Repeating Customers with Live Customer Service Chat

In today's competitive online market, it is important as well as challenging to keep your customers returning to your business resulting in smooth business growth. Whether, it’s an online retail business or any other, bringing old customers back to your store is the integral part of the business and essential for ROI increment. Additionally, a customer's repeat purchase with your business also indicates that you are delivering up to their expectations and customer Loyalty Bridge is being maintained between the brand and the customer. To meet the challenges of retaining new customers and converting them into returning customers, instant customer service is now being opted by various online retail stores. Live customer service chat tool is being incorporated on the website to provide instant greeting to new customers and facilitate old customers in finding the right product/ service according to their needs.

   
Taking benefit of this proactive approach, the online vendors can provide the customers with more personalized and immediate assistance. As a market research has shown that 96% of the customers will quit purchase without entering a complain. In such situation, it becomes even difficult for you to point out the issues in your customer service; this is where live support for your website comes into action. With the help of this tool, your chat rep can monitor the customer behavior, track which products or services he or she is interested in and can assist on the spot to help in making buying decision.

Providing real time assistance develops a positive customer experience, building a brand image, ultimately increasing the probability of converting into repetitive customer. Live customer service chat increases your customers' satisfaction in your business by saving their precious time. Using this web based chat application; it is much easier for a business to become responsive to customer queries, helping them in browsing the product line and save time in order to make purchase decision.

US Automotive Industry Can Make the Most with Live Website Support

Recent reports have revealed that the United States’ automotive industry has entered 2013 with a strong start and is expected to maintain its growth throughout this year. The progress of US automotive industry is evident from the fact that the major automakers, including the Detroit Three, earned double digit sales in January, generating overall revenues of 1 million which has surpassed the last year sales by 14 percent. Low interest rates are considered as one of the primary reasons for the growth of industry in US. However, another main reason which contributed a lot in boosting this industry is digitization of services. Now almost every automotive company in US is using a website to carry out online deals with their customers. Although providing online services might have come with many concerns for online dealers as they might not gain their customers trust in the absence of real person like in a typical brick and mortar store, but implementation of live website support in auto industry websites has filled the void beautifully.

Using this application in their websites, the auto dealers get connected to their customers in real-time, as the live chat reps carrying out live support, provide assistance to their web visitors the moment they land on their page. Approaching their potential customers proactively, the chat operators give a feel of human touch to their websites. The proactive approach also helps online reps to gain the confidence of their customers that there is someone real present on the site that will provide them with more personalized assistance.


Using live support for website, the operators provide on-the-spot, relevant and real-time assistance to their potential customers. Showing great value to their customers, the live operators on auto dealing websites in US share different images of desired vehicles to their customers. They also provide detailed help regarding model, price and delivery of vehicles.

With the help of live website support, the chat agents can also assist a customer in drawing a comparison between different models of the cars so that they could make the right purchasing decision. Live chat also increases the productivity of chat agents as it allows them to deal with multiple potential buyers through a text conversation. During a chat session with their prospective customers, the live operators on automotive websites in US can offer incentives such as free membership and service discount.

Providing such an enhanced service to their customers through live support for website, the automotive industry in US is likely to make a considerable progress, as a survey has indicated that it is expected to exceed the 16 million mark in 2014. Last time US achieved the feat in year 2007.

Live Website Chat Support Enables Customers to Purchase High Ticket Items

What value does the online marketplace hold for you? For a customer, the Internet is means of being able to purchase items without leaving the comfort of their couch or home. For an e-retailer, being part of the web marketplace is a matter of great pride! Forrester (forecasts technology and market research firm) recently published a report which stated e-commerce accounts for about 8% of total retail sales in the United States. Last year, e-commerce sales generated $231 billion and are expected to increase to $262 billion this year. By 2017, online sales will reach $370 billion! While, it’s always a good thing to be part of a growing industry, e-businesses should maintain their focus of creating a seamless experience on their website. This can be accomplished with live chat support for website.

What factors are responsible for the growth? Forrester answers this hard-hitting question by citing two factors. They believe the proliferation of smartphones and tablets has greatly impacted sales. Consumers use hand-held devices to find stores, products, do price comparisons and read reviews. Once satisfied, they complete the purchase transaction. Forrester also attributed the rise in e-commerce sales to efforts made by traditional retailers to sell online. More and more department stores have established presence on the Internet. Their websites usually highlight new products, promotions, discounts which are readily featured on social media platforms.

The market research firm also mentioned more existing customers are now purchasing “high-touch, high-consideration” items. Years earlier, customers would typically purchase “low-consideration goods” such as MP3s and movies online. Today, more and more customers are purchasing a number of high-ticket items (i.e. cars, appliances, and real-estate). What classifies as a “high-touch, high-consideration”? It is anything which compels a customer to reflect upon their decision before adding the product to cart. A customer takes caution to purchase an item online whose costs are higher, will be experienced over a longer period of time, and will take up more space in a person’s life. Because of these reasons, e-retailers need to exert more effort to create a better customer experience. This can be done through the aid of live chat support for website.

Live website chat support is an online CRM application which is integrated on e-commerce websites. The web-based tool connects website visitors to a customer service representative (CSR) in real-time. It works hand in hand with the superior web design to convince prospective customers of the credibility of the website. While, the chat API’s looks seamlessly blends in with the website, Live Website Chat Support has larger purpose. It delivers customer support through live chat. When it comes to making a larger investment, customers need complete assurance they are in safe hands. This is why CSRs remain online on a 24/7 basis to live chat with a customer in their native language. They are thoroughly trained to handle the toughest of questions regarding the salient product features, price, delivery and return policies.

Live Website Support Goes Hand in Hand with Mobile Money

Hate carrying a heavy purse? Replace your weary leather wallet with a mobile wallet!  Although, non-coin based currency systems has been around for some time, and mobile money is believed to become the future form of money. As of now, Verizon’s ISIS, Apple’s Passbook and Google Wallet are making great strides in the mobile commerce space. Each company has introduced some form of online wallet. Whether, the customer purchases in-store or online, they are able to complete financial transactions via a smartphone device. E-retailers that have a store web browser should update their payment solutions and add live chat to your website.

While, there are four primary models for mobile payments (i.e. SMS based transaction payments, direct mobile billing, NFC transactions, mobile web payment), the latter method has grown in popularity amongst Smartphone users. Wilson Kerr (VP at Unbound Commerce) explains, “Consumers increasingly trust their smartphones and apps will allow consumers to replace payment and store-specific loyalty cards they carry in their traditional wallet or purse.” RSR Research’s recent survey confirmed customers are open to using mobile money. While, 44% of respondents stated they use credit cards as the primary form of payment, 20% of survey-takers believe some form of digital payment, including money, will become the primary form of payment in three years. In order to keep up with the constant changes in technology, e-retailers should add live chat to your website to help customers make purchases with mobile money.

Live website support is an online CRM application which guarantees 24/7 customer service and support. Upon entering the store web browser, visitors are welcomed by a customer service representative (CSR). Live website support employs a team of global operators to live chat with visitors. Unlike traditional communication methods which require customers to make the first step, CSRs proactively engage customers in a meaningful discussion. They live chat about company policies, navigate them around the online store to find products, and push them closer to the conversion funnel. If customers interested to purchase product(s), CSRs can help explain how to use their mobile wallet to complete the transaction.

Live Website Support Increases Admission to Engineering Programs

College may take up four years of your life but your major will impact your earnings when you hit the job market. Research from the National Association of Colleges and Employers (NACE) revealed the top 10 highest-paid majors. Although, the average starting salary for fresh graduates is $44,455, engineering graduates can earn up to $70,400! Before, you rush to sign up for an engineering program, take the time to explore the broad field of engineering. NACE revealed approximately 400,000 employers seek to hire engineers from six fields: civil engineering, computer engineering, electronics and communication engineering, mechanical engineering, aeronautical and chemical engineering. Students can speak to a college chat representative through live website support to learn more about each specialty and apply for admission.

In terms of earning potential, engineer graduates will discover pay varies according to their specialty. Civil engineers will earn $57,600 annually! While, the amount is modest, their electrical, mechanical, aeronautical and chemical engineer counterparts earn in the upper sixty-thousand range. But, chemical engineers take home the highest salary of $70,400! With the passage of time and experience, all with a background in engineering will experience an earnings increase! According to Marilyn Mackes (NACE executive director), "This is not surprising since the supply of these graduates is low, but the demand for them is so high”. If you want to get your foot in the door for possible job opportunities, live website support is the go-to source for information!

Live support chat website is an online CRM application which is integrated on a college website. It connects website visitors to a knowledgeable customer service representative (CSR) whose duty is to navigate them around the website. Upon entering, CSRs individually welcome guests and proffers them assistance. They also use online metrics such as keyword searches, webpage duration and referral URL to understand the purpose of visiting the website. If a guest chooses to respond, a live support chat website operator engages them in a meaningful discussion. By starting a one-on-one conversation, CSRs can come to understand what the visitor is trying to find, push informational links about different programs and resolve other quandaries that will influence potential students to apply to the engineering department.

Get Ready for a Black Tie Event with Live Support for Your Website

Imagine walking into a room where everyone exclaims out loud how beautiful you look. You don’t have to be Cinderella to make such a jaw-dropping impression! Nor do you need a fairy godmother! While everyone else wears a typical floor length gown and faux fur, you can make a better impression by wearing a designer label! Although, high-end apparel costs in the thousands, companies such as Gilt Groupe, One Kings Lane, and HauteLook are proffering members tremendous discounts. Not only are these e-retailers successful, they have encouraged other online entrepreneurs to create a me-too website. With a growing number of web-savvy customers looking for exclusive promotions, e-commerce companies need live support for your website to create brand loyalty.

This online CRM application differentiates you from competitors by providing all functions of customer service online. Unlike other communication channels (i.e. social media page, email and help line number), Live support for your website connects customers to a customer service representative through live chat. Not only do conversations take place on a one-on-one basis in real time, live chat gives customer satisfaction their queries and complaints will be handled promptly. Although, e-commerce websites have a ‘Contact’ page, many customers dislike having to wait upon a company representative to contact them. All customers want is rapid service without hassle and live support software delivers it!

Upon arrival, a concierge greets the guests and unobtrusively asks if they need assistance. Company chat representatives are more than interested to just listen to what customers have to say, they want to get to the bottom of their interests. By using live support software, they are able to comprehend how the website was discovered, who their customers are, and what they are looking for. The online marketplace often complicates the purchase decision as customers have to figure out if the store’s shipping and return policy is feasible for them. Agents can meaningfully engage customers in a discussion to resolve all dilemmas and educate them further about the product offerings by pushing informational content.