Convert the Prospects into Customers with Live Website Support

For any organization, planning of getting newer prospects is no less than a battle, competing with the market makes the efforts minimal. It takes effort beyond measures to convert online prospects into customers, as competition is at large and the power to choose always in the hands of the prospects to quickly research your competition. Apart from this, developing a consistent online live customer service chat can be the permit to a successful conversion rate.

Imagine two scenarios: you have an expensive business website which has been designed at its best. Yet it is unable to provide you with the required revenue you forecasted. Contrary to this, a simple website giving you higher revenue and increased conversion rate up to 50%. Which one would you prefer? Indeed it seems like a dream come true. Following the tips below when attempting to convert prospects into customers can make your goals easy for you.

Promote Persistent Dialogue

Introducing live website support crafts a positive environment to push the conversation to persist. Selling goods and services should not be the main intention of your business. You need to develop a positive long-term relation by conversing and building trust with clients. Even if the customer isn’t slightly interested in your product, create need of your product or they may refer someone who can benefit you. Word of mouth provides a huge benefit for any business. You can create this effective dialogue through live support chat.

Use Persuasive Content

Mesmerize your prospects with content that is valuable and interesting for them rather than a sales pitch. According to a research, your web portal should contain variety: be it videos, pictures, blogs or podcasts. Despite the platform you decide to use, the objective to convey how your business can help satisfy the needs and desires. This hope of visitors that their ambitions can take real shape transforms them into lifetime customers. Your message has to echo with your audience and speak to their needs.

Follow-up

Keep the interest active by following up with visitors that show a serious desire to become long-term customers. Gauge interest by offering the demo or sample, and then follow-up through live website support to let them know that you are concerned about their feedback.

Get Ready for a Black Tie Event with Live Support for Your Website

Imagine walking into a room where everyone exclaims out loud how beautiful you look. You don’t have to be Cinderella to make such a jaw-dropping impression! Nor do you need a fairy godmother! While everyone else wears a typical floor length gown and faux fur, you can make a better impression by wearing a designer label! Although, high-end apparel costs in the thousands, companies such as Gilt Groupe, One Kings Lane, and HauteLook are proffering members tremendous discounts. Not only are these e-retailers successful, they have encouraged other online entrepreneurs to create a me-too website. With a growing number of web-savvy customers looking for exclusive promotions, e-commerce companies need live support for your website to create brand loyalty.

This online CRM application differentiates you from competitors by providing all functions of customer service online. Unlike other communication channels (i.e. social media page, email and help line number), Live support for your website connects customers to a customer service representative through live chat. Not only do conversations take place on a one-on-one basis in real time, live chat gives customer satisfaction their queries and complaints will be handled promptly. Although, e-commerce websites have a ‘Contact’ page, many customers dislike having to wait upon a company representative to contact them. All customers want is rapid service without hassle and live support software delivers it!

Upon arrival, a concierge greets the guests and unobtrusively asks if they need assistance. Company chat representatives are more than interested to just listen to what customers have to say, they want to get to the bottom of their interests. By using live support software, they are able to comprehend how the website was discovered, who their customers are, and what they are looking for. The online marketplace often complicates the purchase decision as customers have to figure out if the store’s shipping and return policy is feasible for them. Agents can meaningfully engage customers in a discussion to resolve all dilemmas and educate them further about the product offerings by pushing informational content.