Get Ready for a Black Tie Event with Live Support for Your Website

Imagine walking into a room where everyone exclaims out loud how beautiful you look. You don’t have to be Cinderella to make such a jaw-dropping impression! Nor do you need a fairy godmother! While everyone else wears a typical floor length gown and faux fur, you can make a better impression by wearing a designer label! Although, high-end apparel costs in the thousands, companies such as Gilt Groupe, One Kings Lane, and HauteLook are proffering members tremendous discounts. Not only are these e-retailers successful, they have encouraged other online entrepreneurs to create a me-too website. With a growing number of web-savvy customers looking for exclusive promotions, e-commerce companies need live support for your website to create brand loyalty.

This online CRM application differentiates you from competitors by providing all functions of customer service online. Unlike other communication channels (i.e. social media page, email and help line number), Live support for your website connects customers to a customer service representative through live chat. Not only do conversations take place on a one-on-one basis in real time, live chat gives customer satisfaction their queries and complaints will be handled promptly. Although, e-commerce websites have a ‘Contact’ page, many customers dislike having to wait upon a company representative to contact them. All customers want is rapid service without hassle and live support software delivers it!

Upon arrival, a concierge greets the guests and unobtrusively asks if they need assistance. Company chat representatives are more than interested to just listen to what customers have to say, they want to get to the bottom of their interests. By using live support software, they are able to comprehend how the website was discovered, who their customers are, and what they are looking for. The online marketplace often complicates the purchase decision as customers have to figure out if the store’s shipping and return policy is feasible for them. Agents can meaningfully engage customers in a discussion to resolve all dilemmas and educate them further about the product offerings by pushing informational content.