Are you a once promising start-up whose growth is now stunted? Ron Ashkenas, managing partner of Shaffer Consulting, believes slowdowns are inevitable and the only way to get through slumps is to know what is behind them. He mentioned some reasons why the future of so many web-based startups begins to dim. There is the law of large numbers in which pressure is placed upon the sales team to find new markets and categories. Ashkenas says, “As a company gets bigger, each percentage of incremental revenue suddenly represents a fundamentally larger number”. Another sign is psychological self-protection. Many companies are afraid to innovate. They preserve the base business by “adapting existing products and services.”
Explore What’s Stopping You
What if you could keep up growth? Ashkenas believes you can do that by considering downsizing. You should eliminate products that do not produce sufficient returns. Finding answers “can liberate you and your resources to focus on new opportunities and will lead to more growth in the long term.” He also advises e-businesses to regularly re-examine their business model. Proffered by WebGreeter, live support chat website is an innovative solution that helps e-businesses start growing again.
Live Chat- - Viable Solution
Appearing as a customizable chat API window, customer service representatives (CSRs) are appointed to help website visitors make purchase decisions in real-time. When someone clicks upon the link to your website, chat operators automatically send a greeting text-based message. By establishing rapport, prospects get the idea that they have someone is willing to actively listen to what they have to say. Live support chat website helps web-based businesses get through slumps because operators are globally-situated.
Ideal for Cost-conscious Organizations
As human resources are outsourced, clients will spend less than what they normally would have for a local customer service representative. Live website chat support is a cost-effective choice for organizations that consider downsizing. Operators can use the built-in web analytic feature to gauge which products are not performing as well as they should be. They use open-ended questions to learn why customers prefer one item over the other. Clients can use valuable insights to either issues or do away with the product altogether. At the same time, you can get good suggestions to create new categories.
Get More Sales
Aside from helping business owners re-examine their business model, live website chat support also helps them expand their business into new markets and product categories. Multilingual operators are highly knowledgeable. They can live chat in various languages (i.e. English, Spanish, and German) to help customers learn about new business developments.
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