Live Website Support -- A Brick and Mortar Store at Your Website

You must be wondering that how a website could run like an e-store? In common people’s view, an e-store is nothing less a robotic website, where customers come, search for products on their own and either make a purchase or quit the site journey without coming into contact with retailers or sales persons. 

However, now an e-store is not just a quiet website with some contents and images; rather live website support has made it livelier by giving a feel of typical brick and mortar store where online customers can establish quick one-on-one contact with support personal.

Actually what happens is, when a potential client visits a website with live support, the online support personal greet him proactively and ask if he needs any kind of help. Using proactive approach, live support agents do not let any of their online clients go unattended or unheard.

Moreover, customers can themselves start a chat anytime during their site journey and can find right guidance at right time to complete their online purchase process. The chat agents provide immediate, real time and personalized assistance to every customers on their e-store. Providing a detailed guide to their customers, the chat personnel share images of the products to give them a more clear idea.

Enhancing the operational capabilities of live operators, live customer service chat allows them to observe all of the visitors on their website. Doing so, the chat support agents can get to know where a potential client has stuck on their e-store and needs immediate assistance. Keeping a notice of customers’ time and locations on their website, the chat operators provide them right assistance at right time by sending relevant text-based messages.

Suppose if a customer is at checkout stage on an e-store, the chat personal will send chat greetings regarding shipping, payment methods and other related tasks. This gives a feel to a customer that his all activities are being observed, same as in a typical brick and mortar store.

Undoubtedly, the presence of live website support gives a feel of traditional store to your e-shop.